Legal
Refund Policy
Effective October 15, 2026
We want planning a party to be stress-free, including when plans change. Your booking confirmation may include additional terms.
Party and event deposits
- Cancel 14+ days before your event: full deposit refund.
- Cancel 3–13 days before: deposit converts to a credit toward a new date within 6 months, or a 50% refund — your choice.
- Cancel less than 3 days before, or no-show: the deposit is non-refundable because staff and food have been arranged.
- Illness: if the guest of honor is sick, contact us before the event and we'll reschedule once at no charge.
- If we cancel (power outage, emergency, severe weather): full refund or a new date, your choice.
Rescheduling
You may reschedule once at no charge with at least 72 hours' notice, subject to availability.
Food and add-ons
Add-ons canceled at least 3 days before the event are fully refunded. Custom orders placed after that may not be refundable.
Game cards
- Game credits are not refundable for cash, but credits lost to a game malfunction are restored after staff verification.
- If you were charged incorrectly when loading a card, we'll correct the charge.
Ticketed nights
Tickets for trivia or special events are refundable up to 24 hours before the event. If we cancel the event, tickets are refunded in full.
If something went wrong
If an included part of your booking wasn't provided — for example, missing food or a room that wasn't ready — tell a manager on site or contact us within 7 days. We'll refund or credit the affected portion.
Billing errors
Confirmed overcharges are refunded within 10 business days.
How to request a refund
Email support@entertainment2851.us or call (727) 942-5138 with the booking name, date, and reason. We acknowledge within 1 business day and respond in writing within 10 business days. Approved refunds go to the original payment method within 10 business days of approval.
Disputes
If you disagree with our decision, see the dispute resolution section of our Terms of Service.